Privacy Policy

1. Introduction

Taloo NV ("Taloo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, job title)
• Demo requests and inquiries
• Newsletter subscription preferences
• Any other information you choose to provide

3.2 Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

4. How We Use Your Data

We use your personal data for the following purposes:

• Demo requests: To schedule and conduct product demonstrations
• Communication: To respond to your inquiries and provide customer support
• Newsletter: To send marketing communications (with your consent)
• Analytics: To analyze website usage and improve our services
• Legal compliance: To comply with applicable laws and regulations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For newsletter subscriptions and marketing communications
• Legitimate interests: For analytics and website improvement
• Contract performance: To provide requested services and demos
• Legal obligation: To comply with applicable laws

6. Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information about how visitors use our website. This information is used to compile reports and help us improve our website.

The information collected by Google Analytics includes:

• Pages visited and navigation paths
• Time spent on pages
• Geographic location (country/city level)
• Device and browser information
• Traffic sources

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services based on usage patterns

You can control cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.

8. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers: Third-party vendors who assist in operating our website and services
• Analytics providers: Such as Google Analytics for website analysis
• Legal authorities: When required by law or to protect our rights

All third-party service providers are required to protect your data in accordance with applicable data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at info@taloo.be.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) if you believe your data protection rights have been violated.